Terms & Conditions

We would like to take the opportunity to thank you for choosing Extraordinary Travel to make your travel arrangement in Southern Africa. On confirmation of your booking the following Terms & Conditions will take place.

1. How to book and make the payment

Once you are happy with your holiday, please ask us to confirm arrangements.

a. If you are booking within eight weeks of departure, then full payment is required at this time.

b. When we receive your confirmation (by fax or email) we will reserve your arrangements for you.

c. However it is possible that we may not be able to confirm you on the exact itinerary that you have requested/the website states, due to fully booked accommodation. We will search diligently for what we consider to be an acceptable alternative, and this may result in a slightly higher or lower price. We will confirm these alternations with you before your booking is confirmed. Although we will endeavour to meet, where possible, special requests (for particular rooms) made in writing, no guarantee can be given.

d. You must pay the amount shown on your invoice at least 8 weeks before your departure. Non receipt of the payment by Extraordinary Travel on the date due will result in the holiday arrangements being liable to cancellation. On receipt of your payment, we will send you our pre-departure information by email.

e. Payment of the invoice constitutes consent to all our bookings conditions laid out these terms and conditions. No terms may be changed, except in writing by a director of Extraordinary Travel. Banking details Extraordinary Travel

Acc. Name: EZ Trade 224 CC t/a Extraordinary Travel
Acc. No: 62075669914
Bank: First National Bank
Branch: Houtbay
Branch code: 204009
Swift code: FIRNZAJJ

Please keep in mind that that the total amount in South African Rand (ZAR) should be transferred to this account. The cost for the international transfer is for your account.

2. Prices inclusive / exclusive
All our rates include VAT or the relevant government sales tax of the country. The prices exclude items of a personal nature such as laundry, telephone calls, drinks, meals not specified, gratuities and insurances.
We will do our utmost to keep to the prices quoted. Should increases be forced on us by airlines, Government action such as an increase in VAT, bed levy or any other Government-imposed increases, exchange rates etc. we reserve the right to surcharge without notice, up to a maximum of 10% of the itinerary value.

3. If you have to cancel or postpone your holidays
Should you or any member of your party be forced to cancel or postpone your holiday once it has been accepted, this cancellation or postponement must be confirmed to us by email. We will do our utmost best to reimburse as much as possible. We don’t believe in cancellation fees, however, we will not be able to reimburse any payments already made by Extraordinary Travel to accommodation / transport etc. Suppliers.

If you change your booking whilst abroad no credit or refund is possible for any unused services provided in the cost of the holiday.

4. Alteration of confirmed booking by you
We will make every effort to assist you if you wish to alter your arrangements after confirmation, providing any such requests are notified to us in writing. An administration fee of R500 per alteration will be payable.
Alteration of a booking within eight weeks of departure may also incur cancellation charges for some arrangements.

5. If we change /cancel your holiday / schedule
It is unlikely that we will have to make any changes to your holiday, but occasionally we need to make changes which we reserve the right to do at any time. Most of these changes are minor, and we will advise you as soon as is reasonably possible.
Sometimes changes to schedules have to be made when on safari due to changing conditions such as rainfall out of season on bush tracks, airfields, or game migration patterns. If we have to cancel your holiday or if a significant change occurs, such as changes in a holiday location, provided it does not arise from circumstances amounting to force majeure, you will have the choice either of accepting the change of arrangements, taking another available holiday from us or cancelling your holiday and receiving a full refund. In the unlikely event that we cancel or change the holiday due to circumstances such as civil disturbance, war, threat of war, strikes, government action, natural disaster or other circumstances amounting to force majeure, we shall endeavour to offer you an alternative holiday of a comparable standard, or refund all monies paid.

6. Our responsibility
Neither the company nor any person acting for, through or on behalf of the company shall be liable for any loss or damage whatsoever arising from any cause whatsoever and without restricting the generality of the foregoing shall particularly not be responsible for loss or damage arising from any errors or omissions contained in this website or other literature, late or non-confirmation or acceptance of bookings, loss or damage caused by delays, sickness, injury or death, whether occasioned by negligence or not. In addition the company shall have the right at any time at its discretion to cancel any tour or the remainder thereof or make any alteration in route, accommodation, price or other details and in the event of any tour being rendered impossible, illegal or inadvisable by weather, avalanches, strike, war, government or interference or any other causes whatsoever, the extra expenses incurred as a result thereof shall be the responsibility of the passenger. The Company may, at its discretion and without liability to itself at any time, cancel or terminate the passenger’s booking and in particular without limiting the generality of the foregoing it shall be entitled to do so in the event of the illness or the illegal or incompatible behaviour of the passenger, who shall in such circumstances not be entitled to any refund. The person making the booking will, by the making of such booking, warrant that he or she has authority to enter into a contract on behalf of the other person included in such a booking, and in the event of the failure of any or all of the other persons, so included to make payment, the person making the booking shall by his/her signature thereof assume personal liability of the total price of all bookings made by him/her.
Responsibility or liability is accepted in regard to personal property, loss, injury, death, accident or any other form of irregularity which may occur as a result of negligence or default whilst touring or travelling with Extraordinary Travel and their suppliers.

7. Delays
We cannot be held liable for any delays owing to airlines not running to schedule, etc. Nor can we be held liable for any additional costs that you incur as a result of these delays. In case of lengthy delays, the airline
concerned usually accepts some responsibility to look after you, ensuring where possible that meals/snacks are provided as well as relevant accommodation on overnight delays. We strongly recommend that you take out comprehensive travel insurance which includes compensation for delays.

8. If you have a problem
We do our best to give our guests an enjoyable, trouble-free holiday but occasionally even the best laid out plans can go wrong. In the unlikely event of a problem whilst the guests are on holiday that is in our direct control,
they must report it immediately to the relevant authority (e.g. hotel manager) and our office. This gives us the opportunity to correct the matter so that it does not spoil your holiday. If the matter cannot be resolved locally, please send details of your complaint to us in writing within 7 days of return from your holiday. It is therefore a condition of this contract that you communicate any problem to the authority in question whilst on tour. If you fail to follow this


simple procedure we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem.

9. Luggage
For safety and space considerations, charter flights to safari lodges or any destination have a maximum baggage allowance of 12kgs per client in one soft sports kit type bag. This weight limit includes everything i.e. camera equipment and hand luggage. Limitations are strictly adhered to. If you need more than 12 kgs we can either sell you an extra seat on the charter flight or book a large plane both at extra cost. You can store luggage at Johannesburg Airport as well as at Cape Town Airport

10. Wild animals
Please be aware that on any African safari, you may be taken into close contact with wild animals. Attacks by wild animals are rare, but no safari into the African wilderness can guarantee that this will not occur. Neither the company, nor its employees, nor its suppliers can be held responsible for any injury or incident on the safari. Please note that many safari camps are unfenced and animals are able to wander through the camps at all times of the day and night.

11. Passport and visas
The onus is upon you to ensure that passport and visas are valid for the countries visited. The company, its staff and their suppliers cannot be held liable for any visas, etc not held by you. Passports normally need to have 2 or 3 empty pages and must be valid for 6 months.

12. Health
The onus is upon the client to ensure that they have taken the recommended injections prior to travelling in Southern Africa. We especially draw your attention to the need for anti-malarial prophylactics to be commenced prior to your arrival in Africa if you will be travelling in a malarial area. Clients should also bring their own insect repellent as this may not always be available in their hotel/lodge/safari camp.

If you’re not healthy and fit we advise you to choose a different holiday destination.

13. Reconfirmations
It is not the responsibility of Extraordinary Travel or the airlines to reconfirm your onward flights. This must be done in time by the passenger. International homeward flights usually require reconfirmation at least 48 hours prior to departure. Your reception of concierge desk will be happy to assist you

14. Travel Insurance
All travellers with Extraordinary Travel should take out Travel Insurance in their home country.

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